Inside Sales Representative

  • Process customer orders via face-to-face, phone, email, etc., ensuring accuracy and efficiency are maintained
  • Ask for feedback on provided services and resolve clients’ complaints
  • Approach customer(s) proactively on the sales floor and offer assistance in answering questions or locating appropriate products or services
  • Process various cash transactions (e.g. cash, debit, credit, etc.) accurately and efficiently
  • Clean and maintain sales & service area, including but not limited to: counters, floor and garbage
  • Greet customer(s) entering or leaving the store to ensure they feel acknowledged and appreciated
  • Proactively increase awareness and knowledge of products and application through product knowledge meetings, peer mentorship and self motivated research
  • Assist customers with inquires regarding inventory and application, involving the appropriate people where necessary
  • Assist customer(s) with loading and unloading products to vehicles
  • Assist in answering, handling and directing incoming calls as necessary


  • Fill and complete customer pick tickets
  • Assist with stocking new and over stock inventory throughout the store
  • Contribute to opening and closing activities for the store, when applicable


  • Strong organization skills
  • Must be physically capable of manual labour
  • Must be able to read, write and communicate fluently in English and have proper grammatical speech
  • Active Listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • The ability to listen to and understand information and ideas presented through spoken works and sentences.
  • The ability to communicate information so others will understand
  • Organizing, planning and prioritizing work
  • General housekeeping skills
  • Problem solving
  • Forklift ticket is an asset but not a requirement
  • Product knowledge would be an asset but not a requirement.

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