Inside Sales Representative
- Process customer orders via face-to-face, phone, email, etc., ensuring accuracy and efficiency are maintained
- Ask for feedback on provided services and resolve clients’ complaints
- Approach customer(s) proactively on the sales floor and offer assistance in answering questions or locating appropriate products or services
- Process various cash transactions (e.g. cash, debit, credit, etc.) accurately and efficiently
- Clean and maintain sales & service area, including but not limited to: counters, floor and garbage
- Greet customer(s) entering or leaving the store to ensure they feel acknowledged and appreciated
- Proactively increase awareness and knowledge of products and application through product knowledge meetings, peer mentorship and self motivated research
- Assist customers with inquires regarding inventory and application, involving the appropriate people where necessary
- Assist customer(s) with loading and unloading products to vehicles
- Assist in answering, handling and directing incoming calls as necessary
- Fill and complete customer pick tickets
- Assist with stocking new and over stock inventory throughout the store
- Contribute to opening and closing activities for the store, when applicable
- Strong organization skills
- Must be physically capable of manual labour
- Must be able to read, write and communicate fluently in English and have proper grammatical speech
- Active Listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- The ability to listen to and understand information and ideas presented through spoken works and sentences.
- The ability to communicate information so others will understand
- Organizing, planning and prioritizing work
- General housekeeping skills
- Problem solving
- Forklift ticket is an asset but not a requirement
- Product knowledge would be an asset but not a requirement.
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