Join Our Team

ROLE: Inside Technician

PURPOSE To service life safety equipment on a semi/annual schedule in compliance with all applicable standards. To provide complete and appropriate solutions for all our customer(s).

REPORTS TO/
Service Manager

ACCOUNTABILITY

PRIMARY COMMUNICATION Store Manager

Assistant Manager

Counter Staff

Outside Sales Representative

Safety Officer

Purchaser

Shipper/Receiver

STANDARD OF Leadership

PERFORMANCE:

• Influences others to accomplish/achieve desired goals or results
• Adapts style to the situation and the person
• Obtains commitment and cooperation from others
• Maintains open communication
• Utilizes skills and abilities of others effectively

Team Orientation

• Work effectively with others
• Actively contributes to the achievement of group and organizational goals
• Accepts shared responsibility and ownership of assigned tasks
• Maintains open communication among team members
• Utilizes strengths of individuals within group to the benefit of the team

Innovation/Creativity

• Seeks and provides unique/different perspectives to opportunities

Customer Service

• Projects a customer centric attitude – is customer focused
• Assumes ownership and responsibility for the needs of the customer
• Makes effective decisions, balancing company needs and customer needs

Problem Solving / Decision Making

• Analyses and solves problems within realistic time frames
• Makes timely and effective decisions on the basis of available information
• Involves the appropriate people in defining and resolving a problem
• Supports decision with facts and rationale

Interpersonal Communication

• Listens actively to others
• Asks appropriate questions for clarification
• Gives and receives feedback

ROLE: Inside Technician

• Is aware of own and other’s communication style and makes adjustments as necessary
• Encourages and is receptive to suggestions and solutions from others
• Recognizes and manages conflict effectively

Flexibility

• Effectively adjusts behaviour and modifies strategies when confronted with changing, uncertain or unstructured situations
• Adapts to change without loss of effectiveness
• Deals effectively with ambiguity
• Acquires new knowledge/skills to meet changing demands

RESPONSIBILITIES Primary

• Inspect and service Life Safety equipment including: Fire extinguishers, Gas

Detection monitors, Breathing Air equipment and Fall arrest equipment.

• Additional responsibilities may include: Fit testing, Hydrostatic testing, Air filling, Medical oxygen filling and Paintball refilling
• Effectively communicate with customer via face-to-face, phone, email, etc., to ensure that we are prepared, to the best of our ability, for the job/project at hand
• Document all records for services, complete all work orders, invoicing work orders (when applicable), deliver goods to staging area and call the customer to inform them that the goods are ready for pick up
• Complete all work orders, ensuring that all inventory is recorded accurately
• Complete all required inspection forms for various life safety equipment
• Provide estimates for customers for life safety equipment as required
• Maintain equipment/tools in each working area, to include: daily inspection, cleanliness, scheduled maintenance/calibrations and any required repairs
• Maintain inventory levels in applicable work areas by maintaining open communication with the purchasing department
• Ensure that the customer is satisfied with the inspection performed and that all their needs have been met before leaving site
• Proactively increase awareness and knowledge of products and application through product knowledge meetings, peer mentorship, manufactures’ offered training and self-motivated research

Secondary

• Assist with overflow of work that becomes built up in other departments
• Deliver reports/invoices and completed service work to customers
• Provide back up to front counter when required
• Assist with shipping receiving, loading and unloading goods. Forklift training available
• Participate in the on call schedule and Saturday rotation
• Assist wherever extra help may be needed within the store

ROLE: Inside Technician

NECESSARY SKILLS / Workplace Hazardous Materials Information System (WHMIS)

QUALIFICATIONS

• Transportation of Dangerous Goods (TDG)
• Basic computer skills
• Strong math skills
• Physically fit

OTHER RESPONSIBILITIES All other tasks or jobs delegated or assigned by Store Manager, Service Manager,

Supervisor or Division Manager